We Think that Building Customer Loyalty Begins with Us Being Loyal to our Customers
That's why we created our 30-day Money Back Guarantee and 12-month Bumper-to-Bumper Product Replacement Warranty.
30-day Money Back Guarantee covers all Coquí Baby Products
The 30-day Money Back Guarantee allows you to make sure Coquí Baby products work for you. In fact, it’s the only one that we are aware of that allows your baby to test drive diapers and still return them for a full product refund. All we ask is that you return the product and that any diapers are washed and dried.
The Coquí Baby 12-month Bumper to Bumper Replacement Warranty
Coquí Baby is a family owned company that takes pride in delivering quality diapers and accessories from design,to sourcing and manufacturing. We're so confident in their quality and we want you to be too! That's why we created our 12-month Bumper to Bumper Replacement Warranty. We will replace it with the identical product or its equivalent if your Coquí Baby product fails due to workmanship or material defects beginning from the date of your purchase. Diapers purchased before July 25, 2014 are covered by our Bullfrog Guarantee, contact us for details.
With proper care all of our products are made to last from birth to potty and beyond, but the warranty does not cover improper care caused by:
- Dryers that can cook an egg, or by dryers that are hotter than 120 degrees.
- Holes or tears caused by plastic dryer balls
- Stains like the great blueberry disaster...
- Normal signs of wear. Because diapers – like babies – sometimes get a few bumps and bruises in the course of daily life. We hope some of these well-earned marks may endear the diaper because it has shared the journey,sort of like the Velveteen Rabbit… or maybe, in our case, the Velveteen Frog.
- Mad science experiments by older brothers
- If it no longer fits. If this is the case, we suggest you give it to another momma. Share that Coquí Joy!
- Leaking due to fit or heavy wetters. Every diaper has a saturation point – and ours are gulpers indeed – but eventually every diaper will leak.
- Coquí Baby products purchased from a night bizarre in a far-off country. But rest assured you're covered if you purchased your Coquí Baby product from one of our authorized retailers.
- Any alterations or modifications, including those made by older sisters to fit their dolls...
If your Coquí Baby Product fails due to workmanship or materials, contact us at [email protected] and we’ll put our 12-Month Bumper to Bumper Replacement Warranty work for you.